Frequently Asked Questions
Everything you need to know about your DJ gear and orders.
What is the standard shipping time for DJ equipment?
Orders are typically processed within 1-2 business days. Domestic shipping within the US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on customs.
Do you offer a warranty on MIDI controllers and mixers?
Yes, all new hardware comes with a standard one-year manufacturer warranty. Additionally, DJ TechTools offers a 90-day limited warranty on all refurbished gear and Chroma Caps.
Can I return a product if it doesn't fit my setup?
We offer a 30-day return policy for most items in their original packaging. Please note that software licenses and opened headphones are non-returnable due to licensing and hygiene regulations.
Are your Chroma Caps compatible with all DJ controllers?
Chroma Caps are designed to fit most major brands like Pioneer DJ, Native Instruments, and Allen & Heath. We recommend checking our compatibility guide on the product page before purchasing.
Do you provide technical support for software mapping?
Absolutely. Our team provides extensive mapping files for Traktor, Serato, and Ableton. You can find these in our community MIDI mapping database or contact our support desk for troubleshooting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for eligible customers.