Returns & Exchanges
We want you to be fully satisfied with your gear; if your purchase isn't the right fit, you can return most items within 30 days of delivery for a refund or store credit. Please ensure all equipment is returned in its original, mint condition with all packaging and accessories included.
Initiate Your Request
Log into your DJ TechTools account and visit the 'Order History' section to select the items you wish to return and submit a request.
Pack Your Gear
Carefully place the item in its original manufacturer packaging, then secure it inside a separate shipping box with sufficient padding to prevent transit damage.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our tech team verifies the condition of your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing